A buyer of mine informed ebay that the item purchased from me had not been delivered ( it had, but was put into a binby the courier as there was no-one at home). ebay immediately froze my account and held onto the payment.
I supplied all the requested tracking/delivery information including photo of bin interior with missing package. Buyer informed me that package had been retreived and all was well. I assumed that my account would automatically be unlocked but the money from another item I sold hasalso not been released by ebay.
I have asked the first buyer to inform ebay that the matter had been resolved in the hope that I can receive my payments.
So far I have had no response from either parties and it's impossible to find a way into ebay to get the matter dealt with.