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Hopkirk, I'm not sure what they meant, I'm returning today so I might get an answer. Last night I checked their website, it shows two lists of acceptable documents, List 1 ( proof of Identity) and list 2 (Proof of address). Both list a valid driving license so unless I've missed a new ruling that we now carry two different licenses, the local branch must accept a license as being proof of who we are. I always thought banks employed sensible people or at least knew the rules of the company they work for. I should have realised something was wrong when, after a long silence and the "colleague" tapping away on the keyboard, I heard " The computer is not doing what I want", an expression I've often heard which usually translates into " I don't know what I'm doing".