I don't know about Birmingham. I do know that I will never, ever go to A&E at Scarborough again unless I am unconscious and am carried in.
Completely horrible experience a few weeks ago. I now have shingles after all the stress.
Briefly OH, nearly 90, started running high temperatures. Days after this ended he was rambling, losing balance & falling (had to get neighbours to help me pick him up. GP told me to take him to A&E & sent me off with full print-out of history, her record of temp., BP, blood pressure and oxygen levels and blood samples. These were ignored.
We got to A&E at 4.30 p.m. At 4.00 a.m. I peeled off because I had to get home to see to dog, make arrangements. We had been sitting in freezing waiting-room all that time.
I exonerate all staff - they were upset and trying to keep him warm. Systems are sub-human.
So, haven't read about Birmingham, sorry, but our treatment was inhumane.
I'll be good and read link now. It's all been preying on my mind rather.