Rip Off Britain

[robert551069]

On the subject programme this morning there was a report that two elderly couples had been told by Santander that their bank balances of £25,000 did not exist.
In spite of applying to the Ombudsman and the Financial Services Association, they have been unable to get their money back.
My wife had a problem with Santander some time ago. They insisted that she owed £52.60 on a credit card which she knew had been paid.
She sent them a copy of a zero balance statement but they still refused to believe her.
It took 18 months before they finally agreed that she owed them nothing.
Savers beware!!!

[Bazile]

What was the outcome of the team getting inolved ?

[robert551069]

The team could do nothing, I'm sorry to say, Bazile.

[VHG]

The FSA had already ruled in Santander favour so there is nothing the program could do.

Santander said they would not reopen the case as the FSA had already ruled.