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Its not just EU citizens Shaney. I looked into renewing my UK passport. Because its old (expired in 2001) I have to apply as though I have never had a UK passport including a possible interview at my nearest passport office which is more than an hours drive away and cheerfully tells me that no parking is available there which means public transport which means a taxi then a train then a taxi. I can't leave the dogs for that long even with my sister here and again the website cheerfully tells me that I cannot choose my date or time of appointment.....and this is supposed to be the "easy" online route. I was somewhat optimistically thinking oh they won't call me for interview but when I asked my friend to be the one who validates my picture, she said that one of her work colleagues who is over 60, uk born and resident recently applied for a passport and so did her husband. he didn't get called for interview and she did!