E-Insurer Rant!

tiggerblue10 | 14:56 Fri 12th Jul 2013 | ChatterBank

2 Answers

I recently cancelled my car insurance with echoice which will end on 25 July. I received a letter in the post today from them asking for my CoMI (cert of motor insurance) as required by Section 147 of the Road Traffic Act, and that failure to do so constitutes an offence.

I then spent the last couple of hours rummaging through my paperwork looking for the CoMI. I found a copy which I'd printed off when I first got the insurance but no original. I always keep paperwork like this in a kind of filing system (well a draw full of docs and receipts) and have a clear out once or twice a year and I know that I would never get rid of a document like this, so I then thought that echoice never actually sent me the CoMI in the first place.

I logged on to the echoice website and had a webchat with someone who explained to me that I didn't have to send anything in as echoice is an e-insurer and everything is done online and no paperwork is posted!

So why send a letter telling me to return a document which I never received in the first place!? I've printed off a copy of the webchat in case of any comeback.

No question really, just having a rant!