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During the holiday my daughter phoned and said the freezer had defrosted and all the food was thawed out and there was a horrible smell and water everywhere. She cleaned up and took all the ruined food down the tip.
The freezer door was open, we don't know why. When we got home we tested it by making ice cubes and it worked. So we don't need a new freezer just to try to claim for all the ruined food, the freezer was full by the way
But we had a lovely holiday.