That Boris and Matt Hancock are telling everyone to get back to normal / back to the office, yet the same message is not being sent to the many doctors and dentist surgeries.
jno- you have the wrong end of the stick regarding my post. I never mentioned landlines. I'm just saying the surgery told them to go online rather than call in/phone to request an appointment. I know people who don't know how to go online themselves (the reference to not having a mobile was just to illustrate how they are feeling left behind technologically.)