Dfs

[Barsel]

I ordered some furniture from them on August 1st and was shocked when they said the estimated day of delivery would be approximately 15th November, but I was only replacing and not buying because I had to.
Now they have emailed me to say it could now be 12th December and this again is only an approximate date.
Is this normal for a furniture company?

[davebro]

A friend ordered a sofa (not DFS) & had several delivery dates & deferrals. It took months - it was being shipped from China!

[Barsel]

No idea where mine is coming from, but I definitely won't be ordering anything from them in the future.

[barry1010]

Yes, it is normal. If the suite isn't being imported it's being built to order in the UK and with that comes delays in delivery of components; backlogs in work and being bumped down the priority list because they've had a bigger and better order with a determined delivery date.
Same problems if it is being imported with the added complication of getting it into the country. These companies often wait until they have a container load or can buy a space in a container at the right price before transporting it.

[MargoTester]

If it's leather it will be coming from China with a long delivery date we had the same problem but it finally arrived safe and sound

[Barsel]

Margo, yes it is leather.

[MargoTester]

That'll be the reason then Barsel. Fingers crossed it will arrive on the 12th December

[Barsel]

Yes I hope so. I seem to have been waiting ages for it. :-)

[jennyjoan]

don't want to depress you Barsel - my wee niece waited like 6 months - yep - it was on a slow boat from China - but don't know where she ordered from.