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I don't know what I did but my laptop has virus. How can I fix this? It says Microsoft security alert, your window is blocked because your computer is infected with trojan viruses and it is infecting Microsoft servers, please call support immediately and do not shut down or restart your computer because it will spread the viruses more and all of your data will be deleted
No best answer has yet been selected by elliemay1. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.It's a scam, Microsoft would not do anything like that.
Disconnect from the web immedialtey (shutdown your modem if necessary).
under NO circumstances click any buttons.
After just pulling the plug shut the laptop down. If it wont soft close then yank the battery out (if you can).
Once shut down fire it up and see what happens.
If it happens again its probably infected so seek advice. Tell then it is possibly infected so they dont fire it up on a Network (They probably wouldnt anyway if they are competant).