Is This A Scam

[smurfchops]

I have a message above my BTemails, in bold, not an email, so I cannot delete it.   It says To use this account you need to verify your identity.  Tap your account to sign in...  and it asks for my password.  I have tried opening my emails on my iPad and I don't get this message.  Took the phone to the pub last night and wondered if someone is trying to hack into it.  How do I get rid of this message?  As I say it's not an email so I cannot delete it.  Tia.

[barry1010]

Log out and log back in

[Peter Pedant]

yes it is a scam

[Old_Geezer]

Check your mobile with both a virus checker and a malware checker. If it comes up clean, log into your e-mail via your normal practice, be it via a browser or an e-mail client. Do not go through the message pop-up or however it appears. One can be logged in on one device and not another but do so when you know your device is clean.

[barry1010]

BT does send banner messages about your account in this way. 

[barry1010]

Contact BT https://www.bt.com/help/contact-bt/security/security-concerns