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Well this is where I am getting mightily confused too. Basically, we are being charged the standard fee of £150 to do the Transfer of Equity on the mortgage. Fair enough. However we have been waiting over six months for this and had many issues with Santander, which has finally been resolved. I consequently complained about the fact that they were going to charge this standard £150 charge for what I deem to be an incredibly poor service, which they agreed was wrong and will reimburse us £150 cash into our current account. There is no way they can take the already charged £150 off the mortgage because the final figures have gone through solicitors etc., so the bank reimbursement is the only option. My point is, being charged £150 = £150 cash back is balanced, BUT surely we will be charged extensive interest on the £150 added to our mortgage, so we are still out of pocket as the mortgage owed is slightly increased now. Or have I got that incorrect?