ChatterBank0 min ago
Selling on eBay
10 Answers
I recently bought a brand new without tags item of clothing from a private eBay seller, but when it was received it came up small and therefore I re-listed it.
The item sold, but I have just received a message from the buyer advising that he also re-listed the item because it came up small, but he has had to give a full refund to his buyer because the item is fake.
Any idea what we do here?
I'm happy to give a refund, subject to the return of the item and some sort of proof the item is fake. The impression I get from his email is that he has provided a refund without the return of the item.
I was frustrated that the item came up small, which Mrs Flop and I put down to the vagaries of sizing generally with clothes, because it was so nice - also, we have quite a few bits of this particular brand, and it certainly didn't look fake.
Do we contact eBay and take a 'steer' from them, or should I simply refund the money without any proof it is fake and without the return of the item?
Thanks
The item sold, but I have just received a message from the buyer advising that he also re-listed the item because it came up small, but he has had to give a full refund to his buyer because the item is fake.
Any idea what we do here?
I'm happy to give a refund, subject to the return of the item and some sort of proof the item is fake. The impression I get from his email is that he has provided a refund without the return of the item.
I was frustrated that the item came up small, which Mrs Flop and I put down to the vagaries of sizing generally with clothes, because it was so nice - also, we have quite a few bits of this particular brand, and it certainly didn't look fake.
Do we contact eBay and take a 'steer' from them, or should I simply refund the money without any proof it is fake and without the return of the item?
Thanks
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.So your buyer re listed and sold it on?
What do you do? nothing UNLESS, your buyer has re-listed it, sold it and had it returned for a refund in less than the 45 days from his payment date to you.
If the above is correct, then he could open a dispute with eBay. They will not ask him to prove it is fake, but they may ask you to prove it is not
If this were me, I would not accept a return if it was outside the 45 day time period let your buyer sort it out with his buyer.
Never, ever refund without the return of the item, ever
And no, you need not do anything with regard to contacting eBay. At the moment this item has nothing to do with you
What do you do? nothing UNLESS, your buyer has re-listed it, sold it and had it returned for a refund in less than the 45 days from his payment date to you.
If the above is correct, then he could open a dispute with eBay. They will not ask him to prove it is fake, but they may ask you to prove it is not
If this were me, I would not accept a return if it was outside the 45 day time period let your buyer sort it out with his buyer.
Never, ever refund without the return of the item, ever
And no, you need not do anything with regard to contacting eBay. At the moment this item has nothing to do with you
Yes, you will need to prove it's not fake
BUT if he opens his dispute in PP (and I personally would make him open a dispute) then he will need to prove it's authenticity
Yes, he must return the item for a full refund
Sometimes, but not often, eBay will offer no fault refunds for the buyer which means they won't have to return the item, but that is pretty unusual
BUT if he opens his dispute in PP (and I personally would make him open a dispute) then he will need to prove it's authenticity
Yes, he must return the item for a full refund
Sometimes, but not often, eBay will offer no fault refunds for the buyer which means they won't have to return the item, but that is pretty unusual
i wanted to put a nike top on ebay the other week and loads of warnings came up about fake brands and the legal implications and you had to put the garment number in to be able to sell it and cos it was written so tiny on the label and i couldn't read it i didn't bother. did this not happen with this branded item for you?
The buyer MUST return it for a refund , he / she has admitted that they recieved it and resold it. Possibly your buyer just gave a refund without getting it back , but that is not your problem. Even eBay will tell the buyer that the item has to be returned for a refund. Do not refund untill it is returned. The 'fake' bit does not come into it the buyer could just say it was too small.