o the joys of car insurance claims..
...press 1 for x, 4 for y, spend 20 minutes listening to something even a cloth eared tone deaf person with their head in a bucket would recognise as shyte, occasionally interrupted by some guff aboutthankyouforwaiting - like I've got a bleeding choice - then another press 2 for x, presumably just to check you haven't died yet, and finally a human being. Woo hoo!!
Nope. Somebody who reads the entire FIS regulations to you, then the rest of the script, then does name, address, dob (for the fourth time of asking in the same phone call, inside the same organisation), is reasonably helpful, then gets a Team Leader for any question off parameters of said script - back on periodic hold for Sounds of the Satanists - and then you get referred back to the broker.
so it's press 1 for x...