Death Of Three Young Ladies Backpacking...
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Returns
9 Answers
I want to buy an item on line
looked at the return policy
it says if not suitable
return the un opened item
how can this be
surely you have to open it to find out
ta
looked at the return policy
it says if not suitable
return the un opened item
how can this be
surely you have to open it to find out
ta
Answers
1 to 9 of 9
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Distance selling regulations state you as a consumer have the right to return a product. If you had to open the packaging to see that the product was not suitable then you should try and repackage it as carefully as you can and return it . They have a legal obligation to provide a refund. There are exceptions however to do with health and safety,so if you can say what it is you wish to return I may be able to give you a better answer.
When I was in a local DIY shed I asked about returns as the item was in one of those bubble sealed packs that one has to break open. I was told if it were cut careful across the top so they could re-seal and resell it, that would be ok. I would have thought the same should apply to mail order items. Don't wreck the packaging and it ought to be ok.
Henry I can't answer your question because I don't know the proper, legal answer. But, if you are buying one of those collapsible squashy hoses, just a word of warning - I've heard several friends say they are absolutely useless, complete waste of money as they don't work properly so have been thrown away.
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