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an unfair contract?
3 Answers
i was on a 3 for �30 pakage with telewest which would have normally cost �40, after a couple of months i moved to a new house and was told i would have to have a new 12month agrrement-which was fine by me - but i am being charged �40 for the same services, telewest's terms .conditions clearly state that " exsisting services are not transferrable to a new address/property" (is the address'/property actually relevant?-surely the initial agreement overides everything else?)- what i want to know is WHY?- i cant figure out what unfair advantadge is gained by the consumer, i strongly consider that there is absolutely no legitimate reason for this and as such is a unfair/restrictive contract - any thoughts? do other phone providers do this?
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"is the address/property actually relevant?"
Well how else will you get a connection unless an engineer comes out - having already done so at your other address - and does it all again.. Doh!!.
They've quite clearly told you it normally costs �40 for existing customers, and that is what you are, so why the gripe? - had you not moved, you would have used up your 12 month agreement and then carried on paying the proper price OR cancelled it altogether if you wished.
I have recently moved house and transferred telewest services. They only had one offer at the time which was that I got broadband slightly cheaper than normal for 12 months, but they advised me that when you move house they close down the account at your old address and open a new account for your new address, therefore its like youve never had a contract with them before but you can take advantage of any offers they have at the time of moving.
REGARDLESS of the address(you;re missing the point completely as you are relating to it physically) i cannot see how they can fail to enforce an exsisting contract just because of an address change- does your electricity supplier or bank or even car dealer up charges and ignore an exsisting contract simply because of an address change? - i dont think so
oh and they told me i would be on EXACTLY the same contract-NO mention of additional charge!
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