Thanks for that Chuckles, I was 90% accurate on that; I wanted to add a swearie before the 'incompetent' actually but I was marvellously restrained.
I had to do a mandatory download from 3G on Weds night which was fine and they obviously take effect when you turn the computer off, so I went to look at cinema times last night and the icon I click on to connect doesn't even come up, I just get an error message! I'm so hacked off with them... I'm taking Zappy for a field trip to a 3G shop on Saturday morning and not leaving until they've sorted him and 'Stickey' (modems name) out.