Virus Problems

[paddywak]

Yesterday while using my desk top, a Dell Inspiron with Vista Home Premium and AVG anti virus a warning came up, followed by a screen asking if I wanted it to be dealt with. As I've had the same before and AVG has always dealt with it OK I clicked Yes and a screen for something called Anti-virus Action appeared wanting me to buy their product. Since then I've had nothing but trouble, screens coming up saying the computer is infected and files are corrupt etc, I can't connect to the net, I can't even run a system restore.can somebody please explain to me how to get back to normal,preferably in nice simple terms, do I have to take it to an expert or is it totally Donald Ducked and on it's road to the dust bin. I'm on my way out for a while so I won't be able to reply for a while but any help and advice would be gratefully accepted.

[squarebear]

Never click on popups is the lesson to learn here.

Go to http://www.malwarebytes.org and download the free version. This should clear it.

[NazNomad]

http://www.2-spyware....antivirus-action.html

[oranger]

Im no expert, but try system restore.

[TTG]

When you have downloaded malwarebytes, run the update. Then a FULL scan. Will take a while. If this does not work, run it in safe mode.

[VHG]

Except they cant download anything as they cant get to the net.

The PC is ont "Donald Ducked". All your files and everyting else is still there so dont panic.

You have been hit by a Malware (Malicious Software) attack.

Products like malwarebytes can clear them, if you are able to install it and run it.

See if you can get someone else to download it for you and put it on a memory stick. Then install it on your PC and run it.

This should get rid of the problem (fingers crossed).

[paddywak]

Thanks everybody for your replies, I've not got time to try anything at the moment as we've just had a phone call from the sister in law to say she's going to drop in for a couple of hours, will let you know how I get on tomorrow

[AlBags]

I have warned several times here about AVG Free not catching everything.
You could try running a FULL Scan from a Disc like Norton on a boot. Switch OFF System Restore FIRST. Then try.

TBH .. You may need To run 'RKill' and 'Combofix' after S.R. is turned off. You will need these added by USB pen drive, once they are downloaded from another PC.

It may be the SMSS virus.

[NazNomad]

LMAO, I read that as ''drop in a couple of hours'' ... I was going to congratulate you. :-))

[regulo]

I had something similar. I couldn't even run a "system restore" in the usual way. As I recall, I switched off, then hit F8 as the system rebooted. That took me to a screen which allowed me a "system restore" prior to the main Windows system starting up. That cleared it for me. (Running Vista Home Basic). Good luck.
BTW, I have all pop-ups blocked, and NEVER let one through, unless I'm absolutely sure of what it is.

[paddywak]

Desk top now up and running as normal, Many thanks to all who offered advice, in future I'll be a dam sight more carefull about what I click on