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He was promised [as they all are these days] lots. In the end the company are using these kids as a fill in for the hours the staff who've been there a while don't want/like. He's not ungrateful for the chance of a job, and not looking for a soft option - to still claim - maidup. Just doesn't want to be treated like s*'~t by a manager [a week more senior in the job - who has more fag breaks than a kit-kat] or understandably have the waste xtracted.
and where did "…but in this particular case we have a boy who has only taken the job because his benefit is under threat if he doesn't. i'm interested to know why he's not keen to get as many hours as possible. In general, zero hours contracts are necessary but very open to exploitation …" come from? Clegg or Cameroon, Queen Victoria.
These teenagers are the ones who will be working way beyond their dotage, to keep the you + me, MPs, MEPs, Royal Family plc in comfort, and then there's all the rest too