Samsung S4 Overheat And Battery Life Crap

[dieseldick]

got it on contract from carphone wharehouse 3 weeks ago, do you reckon i should take it back and what are my rights ?

phone battery takes average 1 hour or maybe more to fully charge from nil/ empty.

after use of 10-20 mins phone is roasting hot.

battery dies easilly, i can really see big difference between batt life on iphone and samsung s4

what are my rights if i am not happy ? change to other phone ? or cancel contract which i mite well do if i can, im on o2 2 yr contract free s4 phone , unlimited calls texts and 2gb internet a month for £28.00

[Buenchico]

The phone has never been 'fit for purpose' and therefore you have never legally 'accepted' it. That means that you have the right to a full refund (rather than just to a repair or replacement, as you would if a fault had occurred some time after 'acceptance' from you).

Since the phone contract was contingent upon you having a fully-working phone to go with it, you are entitled to void that contract without penalty.

[Buenchico]

PS:
If you put 'samsung battery overheating' into Google, you'll find loads of links and they all seem to mention the Galaxy S4.
e.g:
http://www.phonearena.com/news/Is-your-Samsung-Galaxy-S4-overheating_id42616

[dieseldick]

thanks benito great link, does this mean , maybe i can take it back and get a replacement of another brand phone . or siply terminate my contract with carphone wharehouse ?

[Buenchico]

You have the legal right to terminate your contract (as per my second paragraph above) but, in practice, you'll probably find it a great deal easier simply to seek a replacement phone.

[Hammer]

I have had an S4 for over a year and it does get quite hot when the processor is stressed, but it's not a problem unless the phone starts randomly rebooting. Being hot is normal and is not the same as overheating.

As for battery life, how long does it last? 1 hour? 6 hours? With very heavy use (games, videos, etc) I would expect a fully charged battery to last maybe 4 or 6 hours. Normal phone use with a bit of internet or games here and there and it should last all day. There was a batch of dodgy batteries which would die within half an hour or so. If this is happening then insist on a replacement battery, otherwise any other phone will behave in much the same way so no point changing it.