Blockx Trade: User Feedback And Ratings...
History9 mins ago
Don't laugh but I drive a 2 litre 420Si rover (Well I am a family man!). Back in January I had the rear section of the exhaust replaced by Kwik Fit (love them or hate them, until now they have always provided me with an excellent service). Then a few months ago the car started "blowing" again so I returned to be told the front section needed replacing, which again I had done by Kwik Fit. However on collecting the car I was informed that the exhaust was sounding a little "tinny" but after a few weeks once the new section had "coked up" the noise would disappear. Being more than a little surprised (I've never heard this before) I voiced my concern only to be told that this often happens with new exhausts. I was assured that after a few weeks all would be fine but if by some inexplicable chance the noise remained, I was to take the car back and all would be sorted. Having never had a problem with Kwik Fit in the past I cautiously drove home. Needless to say after a few weeks the tinny noise was still there only louder and I returned to KF. This time I was told that due to my low mileage it was taking a little longer to coke up!!! Unfortunately I went back on a day when the manager was on holiday and the greasy spotty youth left in charge didn't have a very good understanding of my foreign language (English), so after 90 minutes I realised my attemps of communicating with this youth was futile and left before I lost my self control and strangled the little weasle. Some weeks later the tinny noise can still be heard and so later this week I will return to KF in the hope that I will stumble across an employee who can speak English and put an end to this problem. I am hoping someone might be able to shed some light on the real reason for this tinny noise before I go back.
Thanks
No best answer has yet been selected by Lynton. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.I have always been satisfied with the level of service from Kwik-Fit, whether it be for brake or exhaust problems or just a simple oil change. But I do agree that some of their fitters are more coscientous than others. Also, I have always received a phone call from their Head Office asking for comments on the level of service received - even for the oil changes ! It seems to me that from what you say they do seem to be trying to sort out the problem even though you have been unlucky with communications. I,too, have had a tinny noise from new exhausts (not Rover) which have disappeared after a few weeks. Try another branch ? Good luck.
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