What Shall I Do

jennyjoan | 11:39 Tue 21st Jun 2016 | ChatterBank

38 Answers

Sorry for the long email - but am not technaphobe

In May, you used 11GB against your monthly allowance of 10GB

We emailed you during the month to let you know you were getting close to going over your broadband allowance. Now that you've gone over, you'll need to pay £1.50 (changing to £1.80 from July 2016) for every 1GB extra you've used. So we'll be adding £1.50 to your next bill.

But there's good news. From July 2016, you'll get between 12% and 25% more broadband allowance, depending on your package.
Take control of your broadband bill

We know it can be tricky knowing how much of your limit you are using especially if you're downloading a lot of large files. To help steer clear of additional costs in the future you may want to consider upgrading to one of our unlimited usage products.
Upgrade now

If you spend a lot of your time online watching TV (BBC iPlayer), streaming videos (YouTube) and downloading films, you might benefit from BT TV. With BT TV you can watch On Demand programmes and films, and Catch-Up TV on your TV and your broadband usage won't be affected.

If you'd like to discuss the best option for you please give us a call on 0800 707 6044 (we're open 8am-9pm weekdays, 8am-8pm on Saturdays and 9am-6pm on Sundays).

We reset your broadband allowance on the first day of every calendar month. There are two easy ways to keep track of how much you're using.

Download the My BT app for the quickest way to check how much you're using on the go. All you need is an Apple or Android phone, and your BT ID.

Or you can check it online by logging into our broadband usage monitor.

Find out more about your broadband allowance here.

Thanks.

UPDATE HERE

IN THE EMAIL ITSELF IT ALLOWS ME TO "UPDATE BUTTON" -

ALSO I DO NOT STREAM, GO MUCH ON YOU TUBING - SO ANY ADVICE WOULD BE WELCOMED - THANKS

The Grauniad

Fao Danny

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jennyjoan

Question Author

Above was sent to me by BT email ^^^^^

Islay

What did you use 11GB on?

I only ever use 1GB as I ensure that I use my wifi when at home. Do you have your phone set to roaming at all times?

ummmm

Turn off your data.

fiction-factory

Is this a phone or home broadband/? Someone was querying their high usage on here recently and it turned out they regularly played games on line (Scrabble I think)- if you do something like that it can use up a lot of data

jennyjoan

Question Author

I don't stream or playgames or anything on it etc. This is the old fashioned PC

Islay

I would ask what you have used your allowance on.

Give them a phone and get them to explain it to you.

ubasses

You can monitor your broadband usage by logging onto your BT bill online.
Have you got your Broadband secure, so that no-one else can use it to download?
https://www.broadbandchoices.co.uk/how-to/how-to-monitor-your-internet-usage
The above link may be helpful.

gingejbee

With my broadband service (John Lewis Broadband) I can check online in "My Account" exactly how much I have used and when...even though it's now an unlimited service. It says in the e-mail that you can do similar...it will help you find what you are using your allowance on.

jennyjoan

Question Author

Islay - I cant hear them on the phone for them to talk techy to me (I just couldn't do it).

I only use this pc for looking at a cuppla sites - the only thing I keep it on 24 hours a day - tho not using it 24 hours a day.