argos home shopping

[chazza]

I ordered �150 worth of goods from Argos, and I had written confirmation  that it would be delivered on a certain date, as I had to take a day off work for the delivery and I needed it urgently.

The goods were not delivered on the prearranged date and I immediately cancelled the order and got the goods from another source.  The company told me it could take up to 10 days to retrieve the order from the courier and after that time I would be refunded.

However on the 9th day, the courier company attempted to deliver the order to my home, so I don't think Argos have done anything about cancelling my order.

In the meantime I attempted to obtain the refund through my credit card company as I didn't see why I should be out of pocket.  They first told me that I had to wait 30 days for them to deliver unless it was on a prearranged date, then they said that I should give them 30 days anyway in case they try to deliver.  I don't want to tell the credit card company that they have tried to deliver in case this slows down getting my refund.

Surely I should be able to cancel my order, what is my next step, trading standards?  It is now 18 days since I made the payment.

[Kat213]

I would basically keep the pressure on Argos - they are in breach of contract if they failed to deliver on a pre-arranged date.  You are then perfectly entitled to a full refund. Tell them that you are going to take legal advice if the money is not refunded to your credit card immediately.  You could also threaten them with seeking reimbursement from them for the day you had to pointlessly take off work - it might just help to make them get their finger out!  Threaten them with trading standards, the local press, etc etc.  Good luck!!

[chazza]

Thanks Kat, I have actually threatened them with Trading Standards, the BBC consumer council and local papers!  Nothing seems to work!

 

To make matters worse, 2 weeks after i cancelled i came home to find half the order dumped on the doorstep without being signed for!