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thanks for the information. i had already copied the itunes library but wasn't able to find it. in the end i did find it, but cannot now remember how! We do in fact have two apple accounts, but i thought we only had one i-tunes account. what had happened when i tried to put the music back onto the old phone, it just wouldn't sync. eventually i found that it was because the music file was so large it wouldn't fit. so i had to select some music rather than try to fit it all on. so now we have the old phone with some music, the new phone with all the music, and some music belonging to a grandchild which got there goodness knows how. but its not doing any harm so it can stay. the new phone has masses of storage space so that's not a problem. i still hate i-tunes though