Virgin Media

[retrocop]

Just about had it with Virgin Media. For the umpteenth time we are hanging on to report a fault with our landline phone which is dead as dodo again. Eventually spoke to a call centre in India. The Virgin phone call report just cost £9.36p to get an engineer out to remedy the fault( we are not on a Virgin account for Mobile but use Tesco). This is a regular occurrence and the Virgin engineers always laugh when they see the customer address as they are aware the phone junction box down the street is past its sell by date and know what the problem will be. They have told management but the arseloch Branson is too tight to get a new replacement. I bet the Island of Necker's comms are perfect.
Anybody please reccomend a very reliable phone (landline).TV and Broadband service. Our Landline phone is a lifeline. Virgin is a crock of........

[pixie374]

I haven't had a landline phone in decades, but get line rental for broadband from BT and broadband from Sky. I haven't had any problems with either.

[pixie374]

Actually, sky do my line rental too now, it was cheapest.

[ABerrant]

It seems you compound your agony by reporting landline faults umpteen times using an (expensive) mobile phone call when you can do so for free via the VirginMedia website.

https://my.virginmedia.com/faults/service-status

Any operational issues with VM is nothing to do with Branson; he is but a shareholder in VM, shares granted to him by the company's owners in part payment for the licence to use the Virgin brand. A subsidiary of Liberty Global, VM's current COO is Lutz Schüler, soon to replace CEO (Sky and News International alumnus) Tom Mockridge.

https://www.libertyglobal.com/liberty-global-appoints-lutz-schuler-as-virgin-media-ceo/

[tonyav]

I'm with italk have been for around 18 months, I'm happy with them no problems so far.

[Togo]

BT.

[retrocop]

//It seems you compound your agony by reporting landline faults umpteen times using an (expensive) mobile phone call when you can do so for free via the VirginMedia website.

https://my.virginmedia.com/faults/service-status //

Lol. That link is always my first port of call when I get these problems.
Guess what? I tried it twice and the site was unobtainable. Grrrrrr.
Just read a yahoo report ,as a coincidence, on the best and worst Broadband Service and Mobile. Virgin came out worst for Customer Help and Service.
Many thnks to you all who also replied to my query. Still waiting for the engineer.

[youngmafbog]

With Virgin, landline and broadband. They have always sorted the problems out, although a couple of times I have fixed the problem before the engineer. (Their isolators seem to break).

Must admit we do have virgin mobile though so if (and it never has) the landline goes then it's a no cost option.

[retrocop]

I am trying to find a Broadband/TV package only. Just asked the engineer and the main junction box down the road that is always the culprit would not affect BT landline comms as BT don't use it. Am thinking of changing landline only to BT if I can.

[spathiphyllum]

Is there any way you can get the engineer to confirm this is a reoccurring problem that's not your fault? This may help get the call fee money back.

[spathiphyllum]

"I am trying to find a Broadband/TV package only."

I use sky internet only for £25 a month, they offer me tv with it for £10 extra a month. I always decline though, don't need the TV.

[retrocop]

YMF
This problem occurrs every two or three months. Last time I waited six days for the nerest time slot for an engineer. He fixed the fault in the street junction box but said he could not access the exchange and would have to notify his colleagues who don't work week ends. I wasn't back on line until Monday (9days .No phone) Unacceptable.

[youngmafbog]

"I am trying to find a Broadband/TV package only."

Well just dont use the landline then. With VM it is always cheaper to have the package - I know from experience and this is why we have one today. I wanted it without but it was dearer so we have it and rarely use it to dial out.

[retrocop]

Spaf.
I will take this further if I can get through to Virgin complaints and demand to be reimbursed for at least the cost of our mobile phone call.

[spathiphyllum]

If it's a reoccurring problem that's their fault, i would do Retro and i think you will be reimbursed. Virgin would rather pay £10 than go through effort.

[retrocop]

Latest Fiasco
Engineer just announced that the junction box up the road is at fault. I told him that when he arrived earlier. He tried to obtain another line in the box but none spare or available. He has contacted another network team who may come out later this afternoon and run a new line. I despair.

[bednobs]

wouldnt every service use the same junction box?

[pixie374]

I would recommend you use the same company for landline and broadband... otherwise they just continually blame each other for any problems.