Easyjet spoof emails

[Pippa24]

I've received an email, supposedly from easyjet, asking me to pay extra tax on some flights I've booked for March. The email then asks you to "click here" and takes you to the "easyjet" website. You then have to log in to pay your extra tax. I'm always wary of such emails. Does anyone know if this is genuine or not? Has anyone else received such an email? It says I have to pay by 15th January. I've emailed easyjet but the website says they could take up to 20 days to answer.

[Ethel]

Can't you log on to easyjet without go through the link in the email?

http://www.easyjet.com/en/book/index.asp

It is probably genuine - the government has put yet more tax on flights.

[Buenchico]

You're wise to be wary of any unsolicited e-mails but this one could be genuine.

Gordon Brown has increased air passenger duty, with effect from February. For most flights, the tax rises from �5 to �10:
http://news.bbc.co.uk/1/hi/uk_politics/6213328 .stm

easyJet's terms and conditions include the following:
"Any taxes or charges imposed by Government or other authority, including the operator of an airport, which we are obliged to collect from you or pay in respect of you and your Flight may be payable by you to us in addition to the Fare. At the time you make a reservation you will be advised of the total amount of such taxes and charges not included in the Fare and payable by you. Such taxes and charges imposed on air travel are constantly changing and can be imposed after the date that your reservation has been confirmed. If any such tax or charge is introduced or increased after the reservation was made you will be obliged to pay it prior to departure":
http://www.easyjet.com/EN/Book/conditions.html

So it would seem reasonable to expect that easyJet customers can expect to receive a demand for payment.

If the e-mail you've received quotes your travel details (or your booking reference number) it's almost certainly genuine. (A fraudster could only get these details by hacking easyJet's booking system or by breaking through your firewall to find the data on your own PC). If you're still not sure, phone easyJet Customer Services: 0871 244 2366.

Chris

[Mattk]

Again,you are very wise to check but if the link is actually taking you to the offical EasyJet website then it sounds Kocher.
I had one that looked 100% authentic from Paypal.Normally,I would ignore but as I had literally just used Paypal I almost fell for it...just as the mouse pointer was hovering over the link,I noticed it was going to take me to a mortgage site.

[Pippa24]

Thank you all for bothering to reply. Ethel, when i log in via the normal easyjet website and check my bookings, it doesn't say that i need to pay anything else. Chris, it does have my ref. no. so could be genuine. Mattk, tried hovering over link and seems to go to easyjet. Think I will phone customer services first just to check. Thanks again.
Pippa