American Express

[manxbiker]

I used to have an American Express Blue Card but this was payed off in May 2005 and at the time I wrote to them telling that now the account had been payed in full I was closing it I am stil getting statments off them saying I owe �0.00 and keep getting phone calls from them I am signed up to the telephone prefence service to stop nuisance phone calls when they do phone I just say not interested and hang up but how do I stop them calling me and sending me statments and letters at one point they even sent me a new card which I shreaded and have never even used has anyone got any ideas

[dzug]

The telephone preference service doesn't apply here - you are a customer, they are not cold calls.

To stop them calling don't just say not interested and hang up - ASK them to stop calling. How are they to know otherwise?

[Loosehead]

Clearly the account is not closed in the records of amex. Just phone them and close the account. Whatever you did before did not actually close the account.

[wizard]

Yeah I agree. I paid off and closed my Capital One account a few months ago. Got a letter confirming its closure and that was that.