so cross with setanta

[cris r]

I have to let off steam
We have just moved house and last month my husband wanted to watch man u. As we had no aerial he decided to book setanta through our computer it seemed basic two option 7.99 for one month or 74.99 for a year we opted for 7.99 for one month ( waste of money in my oppinion) he never went on it for the rest of the month. Then low and behold another 7.99 was taken out of my account. When I phoned them I must have spoken to eight different people was passed around different numbers trying to get to the bottom of this I only wanted them to stop taking money out of my account apparently once you tick the box for 7.99 they will take it out of your account every month I told them I did not sign up for that which was a waste of breath. Now try getting a number offthem to cancel they dont have one,its an email address this has cost me a whole morning even going to my bank and asking there advice It looks like I have to cancel my card. SO BE WARNED all you football fans stear clear of setanta There I feel a little bit better thanks Ilove this AB

[Rollo]

Thisis a case of your husband agreeing to the terms and conditions of subscribing to the service without either reading them, or understandind them.

It quite clearly says that the subscription will recur each month!

2. Payment

You must pay the subscription fee (the "Fee") applicable to the specified Service which you have subscribed for, in accordance with the fee plan notified to you at the time of registration. The Fee will be automatically billed against the credit/debit card number that you provide in the registration form. Our payment agent will notify you by email that we have debited your credit/debit card and that you have been granted access to the Service. The email message will constitute our acceptance of your request to access the Service. Our acceptance of your order will be deemed complete and received by you at the time and date we send the email, which time and date is specified on the email. We accept no responsibility for your not actually receiving the email for reasons outside our control. In the case of a monthly subscription you will be notified by email of the first payment only. This is a recurring subscription and therefore your card will be debited every month if you choose the Monthly Subscription and every year for the Annual Subscription. You can cancel your subscription at any time by emailing [email protected].



"http://play.www.setanta.servecast.net/setanta/ uk/default.aspx

[Ethel]

Was a credit card or debit card?

[Rollo]

It also says the payment will recur where you click to subscribe in the first place.

http://i43.tinypic.com/2a4yfqa.jpg

[bednobs]

at leaast you can cancel by email now - they only used to accept written (by letter) cancellation. I think there is a 60 day notice period as well

[McMouse]

Kicked Setanta into touch last summer and they offered next 6 months @ �5 per month. I accepted and then cancelled again this month. They haven't offered any inducements this time.

[A.Guest]

cris r. Sorry to hear about your experiences with Setanta.

However there is an easy way out once you manage to get rid of Setanta. You say your hubby has a computer . . make a note of this link

http://www.iraqgoals.com/en/

Hubby can watch all the important football matches on computer absolutely FREE.

Good luck

[cris r]

Thanks so much for your replys I dont know who I was more annoyed with my husband for listening to his mates (oh just book for one month thats all you have to pay for, without reading the small print) or setanta who after as I said talking to eight people could not tell me who to contact, and usually when you sign up to something that is going to debit your account each month you get little boxes to tick saying are you sure you want to sign up to this. I think it was the way in which it was handled with no customer care they basically said tuff . I have since written an email to them (Although they will not be held responsable for emails which get lost )so we will see. But as I said befor never again or better still do not let my husband buy anything again. Thank again