School Shoes

[sherrardk]

Arghhh - really cross! Two of the pairs of school shoes have worn through on the heels already. They've only been worn for 37 days and they weren't cheap either. One pair has to be sent back to the shop for testing and the other has to be taken back to the shop they were bought from. I initially contacted the manufacturer and the woman I spoke to couldn't care less. Feel a stroppy email coming on.

[anneasquith]

was it the boys shoes ?

[mallyh]

what shop ?

[sherrardk]

They are both Kickers - one pair from TKMaxx (back to shop tomorrow for 'inspection') the other are from Sports Direct (back to them via free post to be tested and inspected). They are both boys shoes but the girl's pair I have also got have lovely, solid heels that have not worn at all.

[anneasquith]

id say its the boys rather than the shoes...........football at breaks by any chance ?

[sherrardk]

No football. Both boys' shoes lasted all last year (Hush Puppies I think). The soles are hollow, like you get on cheaper shoes or trainers.

[ummmm]

Shoes are crap now.

When mine were little they would last until they outgrew them. Now I can see the wear and tear by the end of October....

Although they do (did) walk the 2 miles to school and back....

[Mamyalynne]

Both of my daughters buying for their school age children would agree with you, they almost know from the start that each pair they buy will end up going back, receipts and boxes are always ready in case.

[sherrardk]

One of them had Kickers last year and they were excellent (hence they all had either Kickers or Hush Puppies this year). In the past they have had cheap shoes which only lasted till half-term, but these weren't cheap. The uppers are leather but they seem to have scrimped on the soles of the shoes. I haven't got the receipts or boxes but I will get it sorted out - I've spent nearly £200 on schools shoes alone (if I can complain about soggy sandwiches and Creme egg chocolates with no Creme egg filling then I can certainly complain about pricey shoes).

[ummmm]

My son got his last pair from Next. So far so good. He's a size 9 so the days of vat free shoes are long gone.

[Mamyalynne]

Indeed Sherr, they need telling.

[sherrardk]

Quick update - one pair of shoes in the post. Got a gift voucher from TKMaxx for the price of the other shoes (I didn't have a receipt so had to stand my ground). Next step, arsey email to Kickers themselves.

[Mamyalynne]

Quite right !

[sherrardk]

Ha ha! Success, got a refund for the second pair of shoes too. Now to write an email to Kickers about their crappy customer service and disappointingly crap shoes (although the girls' ones are fabulous).