Is This Allowed?

[thelewisgang]

I browse round local charity shops and there is one locally who have a large craft section. They sell sewing patterns and I always look through them as sewing is my hobby.
They have a sign where these patterns are saying "sold as seen, no returns". Some of them are new but the majority are not. No staff have checked the contents inside the pattern envelope before they are put out for sale and it is impossible to check them before buying when they could contain 20 plus pattern pieces. The shop is quite small.
I have been lucky with ones I have bought in the past but if there are pieces missing they would be useless. I just wonder whether they are actually allowed to state they cannot be returned.

[Vagus]

Of course they are. It’s their shop and they set the rules.
It’s a charity shop...

[Rosie29]

I've no idea of the legality of this but as it a charity shop and as they have a sign clearly stating no returns I think they are probably in the right.

[Rosie29]

You beat me to it Vagus :-) I'm very slow at typing.

[jno]

yes, "sold as seen" is legal: the emptor has been caveated. If you don't trust it, don't buy it. Charity shop staff don't have time to check every single piece of the jigsaw puzzle is there either.

[Mamyalynne]

Again, I don't know the full legal position here but the shop manager would do better to mark each pattern as 'may not be complete' - as a customer I would still take the chance.

[Buenchico]

The Consumer Rights Act 2015 applies just as much to charity shops as it does to all other retailers.

Items sold have to be 'of satisfactory quality' [Section 9 of the Act], 'fit for particular purpose' [Section 10] and 'as described [Section 11]'.

Where they are not, the customer has the right to a full refund [Section 20].

A trader CAN'T contract of such rights (e.g. by using terms such as 'sold as seen') and any attempt to do so is automatically invalid. [Section 31].

[jno]

thanks, Chris ... I've obviously not been keeping up. Harsh on volunteer charity shop staff, though.

[thelewisgang]

Thank you for all your replies

[Mamyalynne]

I've bought jigsaws in charity shops with 'pieces not counted' on the label,I'd no more take them back than fly to the moon.

Different if something is a safety issue though.

In the motor trade we stopped selling 'sold as seen/tried and tested' to 'sold for spares or repair', for old bangers, signed by the customer.

[Peter Pedant]

// I'd no more take them back than fly to the moon.//
yeah but no but
the q was 'allowed' innit?

[Mamyalynne]

It was and we have discovered it isn't.