More information about sony vaio problem

[Elaine]

When I try to turn the laptop on, it shows the following message:

"Windows failed to start. A recent hardware or software change might be the cause.

If windows files have been damaged…"

And then it gives me a 2 options:

1. Launch Startup Repair (recommended)
2. Start windows normally.

If I choose option one, it loads some files, and then a black screen appears with no cursor. After waiting for 20-40 minutes, it becomes a blue screen, with flowers, much like a background for a desktop. But there is no option to do anything.

If I choose option 2 (start windows normally) it shows the windows logo for 3 minutes, and then reboots.

As said in the other post I've tried to load the recovery discs and use the F10 option but nothing works.

Thanks

[Buenchico]

Have you tried booting the laptop into Windows Safe Mode (by pressing F8 during the start-up process) and then running System Restore?

[Elaine]

just tried that but takes me to exactly the same screen - blue screen, with flowers, much like a background for a desktop

Thanks

[ChuckFickens]

Try going into safe mode again, once you have what looks like a desktop try pressing CTRL + ALT + delete all at once, hopefully you will then get a few options come up on the screen, select task manager.

If the task manager loads OK then click on the processes tab and click the "new process" button and type "explorer,exe" into the box that comes up.

With a bit of luck that might load explorer (the windows menus etc) if it does then goto start > my computer (or computer) and right click on your hard drive, select properties and on the tools tab select check this drive for errors, put a tick in all the options, click OK. It should say it can't check the drive now and ask you to OK a check on the next restart, click OK and then restart your computer.

(and then keep your finger crossed!)