hi barmaid, while i fully support your point of view, today answering the insurance post was an abberation for me - i realised months ago that there was just no point in "outing" the person as they never acknowledge what they are doing, people don't read the posts "outing" them and answer them anyway, and quite frankly it just gets my back up when i see his/her posts and the people who are genuinely answering, not knowing the are being taken for a ride. Nowadays, i just report it and move on - it's much better for my sanity :)
I have come to the conclusion the poster will never acknowledge they are a pain in the bum, or even that they have more than 1 username, and i really find them a bit strange so now i just tend to stay away