Sky- Programme Synopsis

[pixie373]

We had to disconnect TV, Sky, etc while having new carpets put in living room. Although it is all working again, if you choose a channel from the TV guide, they all say "no programme synopsis available". It does come on if you select the programme and then back-up, but does anyone know how to get them all back on? I have looked through settings, etc.
Would be grateful for any help. Thanks x

[Buenchico]

See Sky's response here:
http://helpforum.sky.com/t5/Watching-Sky-Questions/Programme-Synopsis-not-available/qaq-p/870796

[pixie373]

Thank you, buenchico. We have tried switching off and back on. The link they give on that forum actually is for Sky box stuck in standby. Although the question was also about programme synopsis.

[rockyracoon]

This might help Pixie

http://ian.tresman.co.uk/sky-tv-fix-program-synopsis-not-available-find-hidden-installsetup-menu.htm

[pixie373]

Thank you, rocky. I found that, but didn't work. Several suggested a missing input lead, or swap them over. We swapped them and it all went off (no signal), so we've swapped them back and only ITV working now:-\

[rockyracoon]

Blimey, you might need a 'man that can' to come and have a look.

[pixie373]

I think i might. All the other channels are blue screen! Thank you x

[rockyracoon]

Just been on a sky forum and it was suggested that the cables at the dish ay have come loose, given the wind we're getting today it could be a possibility, here's the link


http://208.74.205.93/t5/Sky-HD-SkyHD-Sky-3D/Program-synopsis-not-available/td-p/304851/page/3

[pixie373]

Thank you. I did manage to find the hidden installation menu through that. It is coming up with"no telephone line connected". There are so many bits of wires, i don't know what to do with it. Might need to get someone in. Thank you both for help x

[pixie373]

Have followed as many instructions online as i could find and switched off at the wall for 5mins. Now have all the channels back and seems to be recording. Still no synopsis though:-\

[rockyracoon]

Check the tighness of the fittings at the dish in the morning, you never know. You don't realise how much you rely on the TV til it's broken down do you, I'm nearly hanging myself when it happens here :)

If you've got sky with internet connection and an iPad/iPhone/smart phone etc there's a great Sky+ app, gives the TV guide, alternative airings of programmes, your planner and you can use it as a remote control.

[pixie373]

Lol. Exactly, rocky! I will check that tomorrow (or more likely, OH). Thank you for that x

[Studoggydogg]

Mine was displaying exactly the same message 'no synopsis available' for days after i moved the tv and box. I managed to fix it by unscrewing both leads from the back of the box. I noticed that the thin copper wire on one of the leads had become crushed and altho it had been screwed on, hadnt been connected proply. So i got it straightened out with a pair of pliars and carefully put it back in. I marked one of the cables with a marker pen so i didnt confuse which one was which. After this the synopsis was back up and on checking the Services>Settings>Signal. Both inputs 1 and 2 were showing full strength again :)