Samsung Galaxy - Unknown Device?

[10ClarionSt]

Merr Christmas folks. Hope you've all got the present you really desired!
I plugged my wifes' SG into my PC (W7, Google Chrome) and it said
"unknown device". I want to print some photos but I'm baffled as to why it doesn't recognize the phone. Any ideas from you clever people? Thanks

[Old_Geezer]

Not really. It should have the right drivers on the PC, but as it's W7 maybe not. Have you tried unplugging and replugging ? Or the old favourite, turn the PC off then on again ? Failing that it's going to control panel to see what's indicated, and troubleshooting.

[Buenchico]

Check that 'Media Transfer Protocol' is enabled on the phone. (Refer to 'Check USB Connection Settings' here for instructions: https://www.technipages.com/windows-10-doesnt-recognize-android-device ).

If you've got another Windows computer handy, see if that will recognise the phone. (If it does you might then find that, mysteriously, the first computer will then recognise it too. I've absolutely no idea why that happens but I've found that it works many times).

[Guilbert53]

Was it bought in the UK or was it bought abroad or as an import from China / Hong Kong?

I wonder if it is a "fake" phone.

If you go in to the Galaxy phone and in to the Android settings you should be able to find the "model" number (G960F for example).

The number does vary for each model.

We can check if it is a valid number for a galaxy phone.