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Thank you everyone for your help :)
My husband wasn't happy at what happened and so phoned the Professor directly. He phoned my husband back and apologised on behalf of his secretary ( It would have been nice for her to apologise to me and not the professor apologising to my husband !!) anyway.... apparently she was signed off sick for 7 weeks and was her first week back, the temp didn't do her job properly and left unfinished work (not my fault obviously!) She was probably stressed by it all but doesn't excuse her from the other times I've contacted her and got lousy attitude. He said she is usually good at her job and can't understand what went wrong !!! (Maybe she should have a crash course on customer care!)
A letter was faxed to my Dr's office the following morning and a letter was put in the post (Still not arrived!)
The Professor then, whilst on the phone to my husband, talks about my health changing the subject and saying I am refusing to do something which could help me (I'm not actually refusing, I'm just very wary about doing it as I've done this kind of thing before and it made me worse which he really doesn't seem to grasp! So it's not that I am refusing, it's because I don't want to feel that same way again)
Do you think I should still go ahead and report her or leave it unless it happens again? What would you do in this situation?!