Lost e/mail connection.

[vivandorron]

Today I was surprised when I opened Windows Mail and was presented with a box which required my username and password to log into my account. I completed the box with what I believed to be correct but each time I tried to send/receive mail I received the following error message.

Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

In complete frustration I have tried to set-up a new account; having deleted the original. I want mail direct into my computer, as it always was and cannot appreciate the reference to mail.yahoo.com in the error message. I wish to continue with my original name and address.

Any suggestions will be appreciated.

Ron.

[AlBags]

Make sure you have connection by tring browser pages (or refresh current)

Look here first ..
http://www.theanswerb.../Question1036618.html

Then look at this carefully ..
http://www.btinternet...cuts/smtperror553.htm

Check your mail account settings against this.
Making the name correct in the Mail Account fields will likely fix it.
Know where the server settings are in the program?

[boxtops]

Ron, my btinternet email account comes in via yahoo - it seems quite normal. You don't have to set up a separate yahoo email address, just click mail on the yahoo home page and your bt internet account is there, but it signs in via yahoo.

[AlBags]

.. but he doesn't want webmail.
He can fix what he has .. if he gets the account and server settings right.

[vivandorron]

You are right ALBags......I don't want Webmail. I think BT has done something and is trying to force me to using the e/mail account I was originally given in Yahoo....which is different to the one I have always used.

But try as I will, I'm not really getting anywhere.

Anyway thanks for your response. I am now going to telephone BT and see what reaction I get from (no doubt) India.

Ron.

[vivandorron]

At last..Good news.

I telephoned BT and was given a new password..********* :-)

As a result I am now back in business with mail coming direct to & from my computer, by Windows Mail.

Thanks again folks.....Ron