Question Author
i was asked what the problem was and had to explain something incredibly difficult, you try and whisper, but it just doesn't work, if i hadn't then i wouldn't have got to see someone, they ask, and the notice is up as to the reason why they do so. I haven't been to another surgery for over 30 years, so don't know what their policies are, but would say that they do so because they need relevant info to pass to the doctor, of course that doesn't happen either, because the first thing the doctor says,
now what can i do for you today, in other words receptionists make decisions on who gets seen.