Yes, you are correct, this is the standard of health care that one is lead to believe is deliverable and one that you pay for, and it is often delivered, as in your case.
However the problem has been that in the past anyone who criticises the NHS is considered on this forum to be unpatriotic and to the authorites either labelled a "whistleblower" or at worst, sacked.
This has lead to unacceptable standard of health care as we saw in South Staffordshire........nobody daring to criticise.
Good luck mazzy.........