Trouble Logging In To Online Banking

[fbg40]

I have two savings accounts with Tesco Bank, one where I save for my grandson and another called Internet Saver (both my wife and I have log in available to on line banking) - not worried about interest rates !!
I tried to log on to online banking via Tescobank.com yesterday (using Chrome as the browser)and nothing I tried would get past where I have to enter 2 numbers from my pass number. All I got was a pink box telling me to enter only digits which I was doing all the time. I eventually called the Online servicing number and was on the phone for 42 minutes. In the end I hung up as the adviser had no idea why this was happening. This morning I decided to try using Firefox and all was ok !! (Chrome still didn't "work") Can anybody please explain why this happened. I have looked in settings on Chrome but to no avail
Apologies for this long drawn out tale.
FBG40

[fiction-factory]

Odd. Chrome works fine for me for Tesco banking

[Buenchico]

I like it when questioners have already tried my first suggestion! That would have been "Try a different browser" ;-)

Clearing the cache and cookies in Chrome should resolve the problem:
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

[fbg40]

Thanks for such prompt answers - will clear cache and cookies later this evening and let you know how I get on.
FBG40

[fbg40]

Hi B
Just to let you know that I have just cleared the cache and cookies etc from Chrome but still can't log in to online banking !! Firefox is fine - mind boggling to say the least.
FBG40

[Buenchico]

Next step:
https://support.google.com/chrome/answer/3296214?hl=en-GB

[fbg40]

Many thanks for the further info - will have a go tomorrow.
FBG40

[fbg40]

Tried the reset, still getting the same result. Do you think if I removed Chrome and then reinstall it would make a difference ?
Thanks again
FBG40

[Buenchico]

It would definitely be the next thing that I'd try myself. It would probably be best to back-up your Chrome settings first though: https://www.wikihow.com/Backup-and-Restore-Google-Chrome%27s-Entire-Settings

Then, when you uninstall and reinstall, remember to reboot your computer in between the two operations. (That flushes the registry, preventing any entries from the old installation accidentally getting carried forward to the new one).

[fbg40]

Thanks again for your info. Very busy after today ( our Golden Wedding !!) so will have to try next week.
FBG40

[Buenchico]

Happy Anniversary!

[fbg40]

Many thanks !!
FBG40

[fbg40]

Back to this old puzzler. Have decided that since I use an Acer chromebook as well as my PC, I will have to use Firefox on my PC to access my Tesco account - can't uninstall and reinstall Chrome on my Chromebook !! Many thanks for all your efforts.
FBG40

[Atheist]

If you're typing numbers with a number pad at the right side of the keyboard, make sure that the little numlock light is on. Simple, but worth a try.

[fbg40]

Atheist
Tried but without success !! Thanks for posting.
FBG40