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APG you are wrong, it was a one way trip to a doctor appointment where i had to be on time, the original quote was £14.55 which i accepted, i wasn't late, he was however. For a 15 minute journey i accepted the initial fare, but not being charged for something that wasn't my fault. I have used them before plenty of times, and
quite honestly i would use them again. I don't expect them to bar me from their books. The company apologised and refunded the extra money.