monkeemayhem i totally agree with you, its a big monster called advanced capitalism and it has totally overtaken us.
Its not just with food retail, machines taking calls, press 1 ect... getting cut off for no apparent reason, internet shopping, we are becoming lazy robots and it scares the hell out of me.
I recently completed my university dissertation on something a long these lines and got a first.
With regards to your shop, Im only 23 with a massive student debt but I hope that when im older and earn a proper salary i support my local small businesses, when i travelled (during gap yr) i made a massive point to only consume local food and drink ie. no mcdonalds or coke (in central america and south east asia) so i think im quite committed to this.
i sincerely hope your business survives. Although judging by some of the replies people dont see further than convinience/prices which terrifies me.