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Mobile phone advice needed!

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hayley2956 | 19:39 Wed 28th May 2008 | ChatterBank
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Hello all
Upgraded my phone end of March, and beginning of May it froze and wouldn't switch on. Sent it back to 02 who have sent me out a refurbished model of a different colour, which I don't like. They say that because I had my phone over 28 days (albeit only about 10 over) then all I am entitled to is a refurbished model. Im not happy about this and would like a brand new phone as its not my fault the phone broke.

Anyone got any good points I can raise during my next argument with o2 please??
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