Property Owned As Tenants In Common
Law0 min ago
Naughty Boy or Irresponsible O2?
22 Answers
They are talking about this on the radio just now and I'm interested in what others think.
http://www.dailymail....just-month-after.html
In short, the lad ran up a phone bill of £900 and his Mother blames the phone company for not warning them about the excessive use.
In my opinion, she shouldn't be so stupid to give a boy of that age a contract phone and he shouldn't be so stupid not to have thought all the extra calls and texts might be running up a big bill.
http://www.dailymail....just-month-after.html
In short, the lad ran up a phone bill of £900 and his Mother blames the phone company for not warning them about the excessive use.
In my opinion, she shouldn't be so stupid to give a boy of that age a contract phone and he shouldn't be so stupid not to have thought all the extra calls and texts might be running up a big bill.
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I think a telephone service provider ought to warn when unusual/unexpected activity occurs, as a service to their customers. A quick profit from them will otherwise tarnish a reputation, it is in their interest, and surely they don't wish to suggest they don't care they'll grab whatever they can.
That said it is the users responsibility not to run up massive bills. If your 14 year old doesn't have a lot going on between their ears, maybe then they ought not be allowed a phone. And if parents give such a kid a contract phone maybe that indicates the kid is just a chip off the old block.
Sure a warning would be nice to have and the company should consider it, but ultimately the responsibility is with the customer and anything from the company at this point would be a gesture of good faith.
That said it is the users responsibility not to run up massive bills. If your 14 year old doesn't have a lot going on between their ears, maybe then they ought not be allowed a phone. And if parents give such a kid a contract phone maybe that indicates the kid is just a chip off the old block.
Sure a warning would be nice to have and the company should consider it, but ultimately the responsibility is with the customer and anything from the company at this point would be a gesture of good faith.
Red is right though, even if they did send a text the boy would just delete it and pretend he never got one.
Yeah they halved it Erin. Way too generous.
I once had a boyfriend who lived in Sweden and ran up a bill of about £500 one month but I didn't go crying to O2 telling them it was their fault. I gave myself a smack on the head, paid the bill and changed my contract.
Yeah they halved it Erin. Way too generous.
I once had a boyfriend who lived in Sweden and ran up a bill of about £500 one month but I didn't go crying to O2 telling them it was their fault. I gave myself a smack on the head, paid the bill and changed my contract.
Teenagers have precious little idea of quite how long their 'brief' conversations take.....
When I left home, my parents (landline) 'phone-bill more than halved, despite my protestations that I barely used the darned thing. The fact that they still receive miniscule bills would seem to reinforce their point....:o(
I *do* think that getting a Contract 'phone for a lad this age is a little naive, however.
When I left home, my parents (landline) 'phone-bill more than halved, despite my protestations that I barely used the darned thing. The fact that they still receive miniscule bills would seem to reinforce their point....:o(
I *do* think that getting a Contract 'phone for a lad this age is a little naive, however.
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she hasn't said it was O2's fault, she's paying them off and she's suggested that they should send out warnings. If they did so and the recipient deleted them, tough; but it's unjustified to assume that anyone would do so. Kids aren't necessarily stupid; but they can misunderstand things, and so, as I well know, can parents. I think this is just the Mail overhyping things again.
My guess is some warning system (maybe even shutting the phone down) could be incorporated, and some provider will do it one day as a selling point.
My guess is some warning system (maybe even shutting the phone down) could be incorporated, and some provider will do it one day as a selling point.
She is blaming O2 for not telling her it was building up. As I said, this isn't just a DM story they are also talking about in on the radio, inlcuding an interview from the Mother.
If you are going to provide your teenage child with what is essentially an endless pot of funds, you might to explain the value of money before you let them lose with it.
If you are going to provide your teenage child with what is essentially an endless pot of funds, you might to explain the value of money before you let them lose with it.
My daughter has a contract phone ( 2 actually- one German, one UK) and she's 13, and there have never been any issues with it, probably I think because it was explained to her in minute detail what did and didn't cost money to do- for example she can call some people's mobiles free bc she's on the same carrier as them and others it costs. I can imagine that the lad didn't realise he was over his useage, and tbh it wouldn't hurt the companies to notify you if you get close, but at the end of the day it's the responsibility of he and his mum to make sure they don't get a huge bill.
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