blacksticks blue cheese

[mandimoo]

I am a real cheese fan, I love the stuff. But I bought some t'other day that turned my stomach! It was blacksticks blue. I was hungry when I got it home so I thought I would break it out with a couple of crackers. But when I sliced down the side it kind of crumbled apart and was very, very black furry inside, where I imagined the 'blue' should be. I cut it again in a different place and same again, black and very furry inside. I love stilton, danish blue, shropshire blue, gorgonzola etc, etc but I just couldn't bring myself to but this black furriness in my mush.

Is it supposed to be like that or did I buy a bad 'un?

[Buenchico]

According to the Cheese Society, this is what it should look like:
http://www.thecheeses...67335c0d7d00fa4416c19

Why not contact Butlers, to tell them of your disappointment? There's a contact form on their (extremely irritating) website:
(You have to click on the phone box!)

Chris

[horseshoes]

Mandimoo, I think you definitely had a bad 'un! It's one of my favourite cheeses and Chris's link is exactly how it should look. I'd write to them for sure.

[mandimoo]

I see what you mean about the webs(h)ite!! But I found the telephone and Ive sent them an enquiry. I will let you know what they feedback. Thank you both.

[crisgal]

don't let it put you off trying it again - it's a lovely cheese.

[Chris-at-Butlers]

Dear Mandimoo.
I am so sorry your purchase failed to delight, it does rather sound like the cheese you were sold was not of the quality which we strive to maintain. Please get in touch with me directly at Butlers Farmhouse Cheeses, and I will endeavour to show you why Blacksticks Blue was named Best Cheese in the World
Christian

[mandimoo]

Just wanted to say that Chris-at-Butlers was as good as his word and I am currently enjoying the samples he sent and to say that I will give the blacksticks blue another go on this basis.

Thank you!

[EcclesCake]

I was really hoping you'd report back Mandi. I was really impressed when the post from Chris appeared.

An excellent example of a SME using technology to ensure customer satisfaction. Most importantly you have found out how good the cheese really is.

[EDDIE51]

A good example of how a good customer relations rep can turn a disappointment into posative feedback. I love cheese and now I will look for some Blacksticks blue .

[boxtops]

Blimey mandimoo, your supplier is another ABer? Now that's impressive!