Urgent laptop help needed!!

[Smowball]

Hi guys - help needed please!

To cut a long story short, we bought son Dell Inspiron laptop 5 months ago. After few months we found it was riddled with a virus, maybe from all the rubbish he downloaded, I dont know. Afte speaking to Currys, they said to restore it to factory settings, ie wipe it, which we did. It was fine for a week, then the screen went all blurred so you couldnt see what was on it. Rang Dell, they talked us through some tests on phone with laptop on and decided screen had gone. It was collected and repaired free as under warranty. We have had it back just TWO weeks and now the screen keeps freezing! Either the sec he turns it on, or within 5 mins, the whole screen and cursor freeze. in fact most of the time we cant even see where the cursor is. Rang DELL again yesterday, they did tests again and said its not a hardware issue, put me through to some software dept who now say I will have to pay a fee if it is a software issue, even thou they havent confirmed that yet. Went on and on an bout payment schemes and I kept saying that it is only 5 months old but they wouldnt listen. So they finally said they would send my son an email with a possible fix that he could try but it never arrived. I cant spend another hour on phone with them for them to still not help, so has ANYBODY heard of this freezing problem and can I try anything?? PS I cant find the receipt either, even though I had it last week!

Thankyou!!

[rowanwitch]

Wasn't fit for purpose... take it back to shop and insist on a refund let them try to prove you damaged it

[murraymints]

as long as you have proof of purchase..a bank statement or the like showing the purchase that will do under the sale of goods act...agree not fit for purpose demand full refund or replacement !

[annie0000]

is it possible that it still has a virus? Might be worth making sure of that before pursuing a refund.

[Smowball]

have anti-virus on it, done a scan and says clear

[giveup]

Personally I think Dell are very dodgy, you were lucky that you managed to get through to them at all,and they never reply whatever they promise. I have no faith in them at all. Have you tried Trading Standards or whatever they are called now.