ChatterBank56 mins ago
Pre-Payment Meter Not Giving Reading
18 Answers
I moved into my new flat on 28th Sept. I knew it was pp and am being changed over to a credit meter next week. The gas meter is fine but the electricity meter will not show me a reading.
The electricity was working when I moved in and I have put £20 in since then. When I press the blue button, nothing happens.
Any idea what’s wrong? Am I using someone else’s power.
The electricity was working when I moved in and I have put £20 in since then. When I press the blue button, nothing happens.
Any idea what’s wrong? Am I using someone else’s power.
Answers
Best Answer
No best answer has yet been selected by chrissa1. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.If the screen is blank or showing a message such as ‘error’, ‘call help’ or ‘battery’, there’s probably a fault with the meter. Tell your supplier straight away or you could be left with no energy.
They must send someone out to repair or replace the meter within:
3 hours on a working day (Monday to Friday except bank holidays)
4 hours on a non-working day
The supplier doesn’t have to send someone out if they can fix the problem remotely - but they must do this within the same time.
If you need to top up your meter while you're waiting for your supplier, they should provide you with replacement tokens.
If your supplier doesn’t take appropriate action within the time they must pay you £30 compensation within 10 working days. If they don't pay you on time they have to pay an extra £30 for the delay.
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When my meter did that, I phoned the supplier. They couldn't get anyone to me for five days or so, but I was reassured that I would continue to get electricity. I'd put money in, but there was no indication on the screen...I had no idea whether it was accepted or not.
I'd probably contact the original supplier first.
I'd probably contact the original supplier first.
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