Amazon?? Arghhhhh!!!!

[Bobbisox1]

Bought a morohybRichards soup maker last July, it broke ,I rang them and they were very kind giving me a replacement, that was November 11th, none came and I kept getting emails apologising for the delay with excuses such as thd floods in North Yorkshire where there distribution centre is, okay, fair enough I thought, now, one arrives yesterday and another today, I explained to the driver I had one but he said there’s a cancelled one on my van but this one is yours? I now have two of them, I’ve rang up ( again) to say I don’t want another one ”Oh Mrs J :0) , we’ve refunded you your £70-97” yes but I have two now,” Have a nice day Mrs J” !!!!!! , goodbye :0/

[bednobs]

not bad at all. sell the other one on fb; its all gravy (or soup!)

[teacake44]

Life is just great, is it not. But in saying that I'm surprised your house as not exploded with what you mix together. ho ho ho and ho.

[hc4361]

Several times Amazon has told me to keep an item that I wanted to return and given me a full refund. I think their customer service is second to none.

[Bobbisox1]

me too but I feel guilty making gain from it TC

[Bobbisox1]

sorry hc

[Peter Pedant]

well at least you got one that worked !

I reserve my really crip comments for those that dont give a service and say ' it is meant to work like that !"

[bednobs]

ok keep it in your cupboard till the new one breaks

[Bobbisox1]

I will keep it to see if they get in touch about it

[teacake44]

Going on past experience, sooner or later someone will realise what's happened, and will be in touch for the return.

[Ken4155]

My brother once waited in all day Friday for delivery of one of those music stacks in a smoked glass fronted cabinet thingummyjigs from a local retailers. It didn't arrive so he and his wife called at the shop the next day and picked one up, together with profuse apologies from the manager and a slight reduction in price. While they were out, their son took delivery of a music stack in a smoked glass fronted cabinet thingummyjig. My brother put it in an upstairs cupboard, intending to return it to the shop. It was still there a couple of months later so - with no word from the shop - he sold it to me for half the original price. Win win:-)

[Ken4155]

And i've just remembered another occasion when, setting up home for the first time, we had ordered a full dinner service from Littlewoods catalogue - other catalogues are available. Only half arrived so i rang them and complained. A couple of days later, a full set arrived. So, for the price of one, we had one and a half:-).

[Bobbisox1]

I am a bit wary of keeping anything I haven't paid for so like TC says, hopefully they will see their mistake as phoning them doesn't work

[teacake44]

I don't believe in keeping something that one as not paid for, it is a form of stealing, in your case Bobbs you've done what you can to give the item back, keep any emails you've sent them, or record of notification, after 6 months or so consider its yours. ho ho ho :0)

[ladybirder]

Bobbi I think you should keep it, you'll need it when your replacement breaks;-)

[pixie374]

Amazon do that a lot, I think it basically isn't worth their while to worry too much. They know and they don't want it back. It's yours x

[retrocop]

Works the other way around as well.
I just realised that I am still awaiting an order from a inkjet and stationery company that I use on-line. They boast of their speedy delivery and are indeed fast.
I asked the wife if our order had gone through the bank and it had on the 5th. I just rang with my order no. to enquire and I am now told the item is out of stock. Didn't stop them taking my money pdq though. Grrrrr

[retrocop]

For the sake of sending me a small square piece of perspex ,a tiny hinge and four small bolts,nuts and washers I was sent, from Germany, a complete new bench grinder and sander which I had bought from Lidl minus those few parts.

[anneasquith]

Give it to a deserving cause .

[sherrardk]

Have you got a homeless shelter that could use the spare one?

[Ken4155]

Teacake, so you don't believe in keeping something that one hasn't paid for and consider it a form of stealing. So, no matter hwo ow long you wait - a month, 2, 6? - why is it no longer stealing?