security, sorry it's so long...
"In continuation of our communication I would like to inform you of the following:
A) The Operating System (Windows 7) is in poor condition with almost 30,000 error log events. One solution here would be to back up all of your personal files and reinstall Windows 7. Note though that their support form Microsoft ended yesterday and no updates will be available compromising the security of the system.
B) The system;'s RAM (memory) is only 2GB with merely 356MB free. Our product needs at least 2GB free RAM in order to properly operate on a Windows 64bit System. You may try to upgrade your RAM to at least 4GB if possible.
Summing up, the system suffers from both hardware limitations and Operating System malfunctions and I am afraid we can not provide any additional assistance on the matter. You may take our advise to your local IT Support Center for further system investigation and upgrade.
Then, if Windows have been refreshed and RAM has expanded, you may install our product:
1. If there is any other Anti-Virus software installed in your system, please uninstall it via Windows Control Panel and reboot your system.
To uninstall in Windows 7:
- Click on the: Start icon (bottom left-hand side corner)
- Select “Control Panel” -> “Programs and features” or "Uninstall a program"
- Locate the Anti-Virus software, then right click on it and select uninstall. Then restart your PC.
2. Download Kaspersky Internet Security:
https://www.kaspersky.co.uk/downloads/thank-you/internet-security
3. After the download is complete please run the downloaded file.
4. Follow the setup guide.
5. At the activation step type in your 20-character activation code ******* when asked.
6. Run the Update manually from the main menu and reboot your computer.
7. Optional: Click on "My Kaspersky" in the main Kaspersky window and follow on-screen instructions to connect to your "My Kaspersky Account". In this way your device will be registered in the "Devices" tab of your Account and the License in the "Licenses" tab. You can see the activation code if you click on "Details" on the right of the product entry (in "Licenses").