Natwest Lost My Friends Cheque

[Neoglow]

Hello, any help would be greatly appreciated, this is a long ongoing case so I will try to make it short and simple... my friend
-received a large compensation cheque which she put into her Natwest account
-a week later she saw her new balance, the next day the bank stated a large transaction was done and if they should freeze the account, she said yes and will go in the next day to discuss
-her balance was zero and they will look into it, we just thought it was some glitch
-on her statement under the transaction it said "unknown"
-after about 2 months the bank manager said they don't know what happened and sorry but they are closing the case.
-she contacted the police and been thoroughly investigating...
With the evidence and lack of we have thus far does anyone know how we can get solid evidence the cheque was put in. We are getting info from the cheque clearing company, the sender of the cheque confirmed the funds were transferred. What possible essential holes have we not covered and is there anyone besides the bank who would have dealt with the cheque in the 5 days?
Many thanks.

[Hymie]

Your friend needs to make a formal complaint to the bank; should this not resolve the issue – she needs to elevate the matter to the financial ombudsman. Often the threat of such action against the bank will result in the bank miraculously finding in your friends favour in relation to the dispute.

But before going to the financial ombudsman, she must have complained to the bank to give them the opportunity to correct things.

[Daffy6543]

Sounds like it might be time to contact the banking ombudsman.

[Neoglow]

Hello this a duplicate question, unfortunately I must have posted it twice without knowing as my net was running slow. We are continuing to discuss this on the other post. Thanks.