ChatterBank2 mins ago
Downloading Banking App Problems
Trying to download banking app.
Filled in the usual. Personal details etc.
Then sort code and account number.
Then it tells me to fill in the code that they are sending me.
To get the code I need to open outlook account so on my Samsung smart phone I tap on 3 bars on bottom right of screen.
Here I open outlook and note the code.
I go back to the 3 bars, bank app page but find the page closed and wants me to start all over again.
What am I doing wrong?
Answers
No best answer has yet been selected by pulmicort1415. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Apparently, your banking app needs to remain in the foreground during the process. A direct solution is to access your Outlook account using another device.
If you're determined to accomplish it on the same device, the first remedy to attempt is to check permissions for both apps. Ensure that especially "run in background" and "display over other apps" permissions are enabled.
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